Privacy Policy
Last updated: July 29, 2026
Pausa Bar & Cookery (“Pausa,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit pausasanmateo.com (the “Website”), make a reservation, submit an event inquiry, join our mailing list, or otherwise communicate with us.
1. Information We Collect
Information you provide to us
We may collect information that you voluntarily provide, including:
Your name
Email address
Telephone number
Reservation information, including your requested date, time, party size, and dining preferences
Event inquiry details, including the type of event, requested date, estimated number of guests, budget, and other information you choose to provide
Information included in emails or other communications you send to us
Your email address when you join our mailing list
Please do not submit sensitive personal information through our Website or inquiry forms unless it is necessary for us to respond to your request.
Information collected automatically
When you visit the Website, our website-hosting provider and other service providers may automatically collect limited technical information, such as:
Your IP address
Browser and device type
Operating system
Pages visited
Date and time of access
Referring website
General interaction and diagnostic information
This information may be collected through server logs, cookies, and similar technologies and is generally used to operate, secure, troubleshoot, and improve the Website.
2. How We Use Information
We may use the information we collect to:
Process and manage reservations
Respond to event and group-dining inquiries
Communicate with you about your reservation, event, or other request
Send marketing emails when you have chosen to join our mailing list
Operate, maintain, secure, and improve the Website
Diagnose technical problems and prevent fraud, misuse, or security incidents
Maintain appropriate business records
Comply with applicable laws, regulations, legal proceedings, or governmental requests
Protect the rights, property, safety, and interests of Pausa, our guests, and others
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.
3. Reservations and Event Inquiries
Our Website uses third-party services to facilitate certain requests.
OpenTable
Online reservations may be processed through OpenTable. When you use OpenTable, information you submit is collected and processed by OpenTable under its own privacy policy and terms. Pausa may receive reservation information from OpenTable as necessary to manage your reservation and provide restaurant services.
Tripleseat
Event and group-dining inquiries may be processed through Tripleseat. Information submitted through a Tripleseat form is collected and processed by Tripleseat under its own privacy policy and terms. Pausa may receive the information necessary to respond to your inquiry and plan your event.
These third-party services may collect information independently from Pausa. We encourage you to review their privacy policies before submitting information.
4. Website Hosting and Service Providers
The Website is hosted through Squarespace. Squarespace may process technical information and use cookies necessary to provide hosting, security, form, and website functionality.
We may also disclose information to vendors that help us operate our business, such as:
Website-hosting and technical-service providers
Reservation and event-management platforms
Email and mailing-list providers
Professional advisers, such as attorneys, accountants, or insurers
Government authorities when disclosure is legally required
These providers may use information only as permitted by their agreements with us and their own applicable privacy obligations.
5. Cookies and Similar Technologies
Cookies are small files stored on your browser or device. The Website may use essential cookies and similar technologies that are necessary to:
Load and operate the Website
Maintain website security
Prevent abuse
Process forms and requests
Remember limited website preferences
Diagnose performance or technical issues
Pausa does not currently use personal information collected through the Website for cross-site behavioral advertising.
You can configure your browser to refuse or delete cookies. Blocking essential cookies may affect how portions of the Website function.
6. How We Disclose Information
We may disclose personal information:
To service providers that perform services on our behalf
To reservation or event platforms when necessary to provide requested services
When required by law, court order, subpoena, or governmental request
When reasonably necessary to protect our rights, guests, employees, property, or safety
In connection with a merger, financing, acquisition, sale, restructuring, or transfer of all or part of our business
With your consent or at your direction
We do not sell personal information for money. We do not knowingly share personal information for cross-context behavioral advertising.
7. Retention of Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including managing reservations and events, maintaining business records, resolving disputes, enforcing agreements, and complying with legal, tax, accounting, and reporting obligations.
Retention periods may vary depending on the type of information and the reason it was collected.
8. Your Choices and Privacy Rights
You may contact us to request that we:
Provide information about the personal information we maintain about you
Correct inaccurate personal information
Delete personal information, subject to legal and operational exceptions
Stop sending marketing communications
We may need to verify your identity before processing certain requests. We may retain information when required by law or when reasonably necessary to complete a transaction, maintain records, prevent fraud, protect legal rights, or meet other legitimate business obligations.
Where applicable law provides additional privacy rights, we will process eligible requests in accordance with that law. We will not discriminate against you for exercising an applicable privacy right.
To submit a request, email info@pausasanmateo.com.
9. Do Not Track and Privacy Signals
Some browsers offer a “Do Not Track” setting. Because there is not currently a universally accepted standard for interpreting Do Not Track signals, the Website does not respond differently when it receives such a signal.
Pausa does not currently sell personal information or use personal information collected through the Website for cross-site behavioral advertising. Third-party services available through the Website may have their own practices for responding to browser signals and privacy preferences.
Where we are legally required to recognize an applicable opt-out preference signal, we will do so.
10. Data Security
We use reasonable administrative, technical, and physical measures intended to protect personal information. However, no website, electronic transmission, or storage system is completely secure, and we cannot guarantee absolute security.
11. Children’s Privacy
The Website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13.
If you believe a child has provided personal information through the Website, please contact us so that we can review and, where appropriate, delete it.
12. Third-Party Websites
The Website may contain links to third-party websites and services. Pausa does not control and is not responsible for the privacy, security, or content practices of those third parties. Visiting or using a third-party service is subject to that provider’s own policies and terms.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, services, technology, or legal obligations.
When we make changes, we will post the revised policy on this page and update the “Last updated” date above. Material changes will apply only as permitted by applicable law.
14. Contact Us
Questions or requests regarding this Privacy Policy may be directed to:
Pausa Bar & Cookery
223 E. 4th Avenue
San Mateo, California 94401
Email: info@pausasanmateo.com
Telephone: 650-375-0818